Terms & Conditions
Last Updated: 9th August 2025 (effective from 8th January 2025)
Welcome to Deep Dine. By accessing this website, purchasing any of our products, or engaging our services, you agree to the terms outlined below. If you do not accept these terms, please do not use our site or services.
About Deep Dine
Deep Dine is a UK-based hospitality consultancy providing digital templates, resources, strategic advice, and consultancy services for hospitality businesses. Our services are designed to support general and strategic business improvements, but they do not replace legal, financial, or compliance advice from qualified professionals.
Ownership & Intellectual Property
All content on this site, including downloadable resources, guides, templates, branding, text, and graphics, is the intellectual property of Deep Dine unless otherwise stated.
You may use these materials for your own business purposes but may not reproduce, distribute, resell, or modify them for commercial use without our express written permission.
Use of Services & Templates
By using any Deep Dine content or service (including free downloads, purchased digital products, or consultancy sessions), you acknowledge and agree that:
All materials are for general informational purposes only.
We are not a law firm and do not provide legal advice. HR and compliance-related recommendations are guidance only. You should seek independent legal counsel before taking action on such matters.
We make reasonable efforts to ensure accuracy, but we do not guarantee any specific business, financial, or operational outcome.
Final decisions and implementations are your responsibility. Deep Dine accepts no liability for the results of how you choose to apply our advice or materials.
No Guarantee of Results
We will deliver services with reasonable care, skill, and diligence, but we make no warranty or guarantee that our advice, strategies, or templates will produce a specific outcome or result.
Limitation of Liability & Indemnity
To the fullest extent permitted by law:
Deep Dine shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from the use of, or reliance on, our services, advice, or materials.
Our total liability for any claim is strictly limited to the total fees paid for the specific service in question.
We are not liable for loss of profits, revenue, reputation, data, or operational performance.
You agree to indemnify and hold harmless Deep Dine against any claims, costs, or damages (including legal fees) resulting from your use or misuse of our services.
Availability & Service Delivery
Business Hours: Support and consultancy are generally available Monday–Friday, 9am–5pm (UK time), excluding public holidays.
On-Call or Retainer Support: While we aim to respond promptly, up to 48hours after initial enquiries within business hours, no guarantee of instant availability is made. If you require urgent legal or HR action and we are unavailable, you must seek alternative professional assistance.
Annual Leave & Absences: Retainer agreements include reasonable periods of annual leave. We will give at least 14 days’ notice for planned leave and schedule work to minimise disruption. No refunds or extensions are provided for annual leave, as pricing reflects this allowance.
Delays & Force Majeure: We are not liable for delays caused by events beyond our reasonable control, including illness, accidents, strikes, extreme weather, or third-party failures.
Client Responsibilities
You agree to:
Provide timely and accurate information needed for us to deliver our services.
Ensure you have appropriate legal, HR, or compliance advice when required.
Use our materials in accordance with applicable laws and regulations.
Failure to provide required information or cooperation may delay delivery and does not entitle you to a refund.
Confidentiality & Breach
Both parties agree to keep all non-public business, operational, and personal information obtained during the engagement confidential, except where disclosure is required by law.
If a party breaches confidentiality, the other party may terminate this agreement immediately and seek legal remedies for any resulting loss.
Service Modification
Deep Dine reserves the right to modify, suspend, or discontinue services due to changes in law, third-party platform availability, or unforeseen operational needs. We will give as much notice as reasonably possible, and where feasible, offer alternative solutions.
Right to Use Testimonials
By working with Deep Dine, the client grants permission for us to use their name, logo, and non-confidential details of our work together in marketing materials, proposals, and on our website/social media. The client may withdraw consent at any time in writing.
Payments & Refunds
All invoices are due within 14 days unless otherwise agreed in writing.
Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
All sales are final once work has commenced or a digital product has been accessed.
Refunds will only be issued if Deep Dine is unable to deliver the agreed service, and will be proportionate to uncompleted work.
Termination of Services
This agreement will remain in force for the full duration of the agreed service term.
The client may only terminate early where required to do so by law or in cases of material breach by Deep Dine that remains unremedied after written notice.
Deep Dine may terminate with immediate effect if:
The client breaches these Terms & Conditions, including non-payment, misuse of intellectual property, or breach of confidentiality, or
Continuing the service would pose a legal, ethical, or reputational risk to Deep Dine.
In all cases, fees for work already completed (including pre-booked time under retainers) remain payable and are non-refundable.
Third-Party Services & Tools
Where services involve third-party tools, platforms, or training, Deep Dine is not responsible for their performance, pricing changes, accuracy, or availability. Use of such third parties is at your own risk.
Governing Law & Dispute Resolution
These terms are governed by the laws of England and Wales. Any disputes will first be addressed through good-faith discussions between the parties. If unresolved, disputes shall be referred to mediation before resorting to the courts of England and Wales.
Client Acceptance
You agree to these Terms & Conditions by:
Accessing our website or downloading our materials, or
Committing payment for any Deep Dine service or product.
No separate signature is required for these terms to apply, but we may request written confirmation in some cases.
Privacy
We take your privacy seriously. Please refer to our Privacy Policy for full details on how we handle your data.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page, and your continued use of the site will constitute acceptance of any changes.
If you have questions about these terms or any aspect of our service, get in touch:
ollie@deepdine.co.uk
